If you’re struggling to submit your claim, it could be because some information in your application is missing or incorrect. Make sure all required fields are completed properly. Look out for any error messages that could point out what’s wrong. If you still can’t submit, the issue might be technical—try refreshing the page or clearing your browser’s cache.

Your registration application may still be under review by EGIA. Please allow up to 1 business day for processing. You will get an email notification once it has been approved. If you don’t have an approval within this period, you can contact our Distributor Programs Support Team via email at distributorprograms@egia.org or call us at 888-523-2140.

Claim processing times can vary, but you usually receive a decision within 2 business days. You’ll get an email once your claim has been reviewed and processed. If you don’t hear back within this period, you can contact our Distributor Programs Support Team via email at distributorprograms@egia.org or call us at 888-523-2140.

EGIA will reimburse the contractor the full amount of the approved application via direct deposit within 7 business days of approval.

If your AHRI number isn’t functioning, it could be due to a mistake in the entry or incorrect formatting. Make sure you’ve typed the number accurately. If the issue persists, confirm that your AHRI number is both valid and up to date. For additional help, you can contact our Distributor Programs Support Team via email at distributorprograms@egia.org or call us at 888-523-2140.

For assistance, you can contact our Distributor Programs Support Team via email at distributorprograms@egia.org or call us at 888-523-2140.